jaya9 click Privacy Policy

jaya9 click takes user privacy seriously. This privacy policy explains what kind of information we collect about you and how we process it when you use our website, create an account, or use any of our services.

This policy applies to jaya9 click's website, mobile application, and all related digital services. By using our services, you are considered to have agreed to the terms described in this privacy policy. For more details on the general terms of use of our services, please read the Terms and Conditions page.

Our services are intended for persons aged 21 and above only. If you believe someone under the age of 21 is using our platform, please notify our support team immediately.

2.1 Information Provided Directly

When you register at jaya9 click or use our services, you directly provide the following information:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for verification purposes)
• Residential address
• Financial transaction details (bKash, Nagad, Rocket, or Upay account numbers)
• Messages and documents exchanged with our support team

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically, such as:

• IP address and device type
• Browser version and operating system
• Date, time, and page name when accessing the site
• Cookie and session data
• Game history and betting activity

2.3 Information Received from Third Parties

In some cases we may receive information from trusted third parties, such as identity verification agencies or payment processors. This information is used only to confirm your identity and prevent fraud.

jaya9 click uses collected information only for specific and lawful purposes. We do not use your information in any way beyond the reasons listed below:

• To create accounts, verify identity, and manage the login process
• To process deposit and withdrawal transactions
• To prevent fraud, money laundering, and other illegal activities
• To improve the security and performance of our platform
• To enforce our terms and conditions and resolve disputes
• To provide support that you have requested
• To comply with applicable laws and regulations
• To develop and monitor responsible gaming policies

We do not sell your information to any third party or share it for commercial purposes.

jaya9 click uses cookies and similar technologies that help improve your browsing experience and ensure the proper functioning of the platform.

4.1 Types of Cookies

• Essential Cookies: Required for login sessions and security verification. Without these, the platform will not function properly.
• Functional Cookies: Used to remember your preferred language, device settings, and similar preferences.
• Analytics Cookies: Used to generate anonymous statistics about site usage, which help us improve our services.

4.2 Cookie Control

You can manage cookies at any time by changing your browser settings. However, please note that disabling certain cookies may affect the proper functioning of some features on our platform.

jaya9 click applies industry-standard technical and administrative measures to keep your information secure.

5.1 Security Measures

• SSL Encryption — all data between your browser and our servers is encrypted using SSL
• Password Hashing — your password is never stored in plain text; only an encrypted hash is kept
• Two-Factor Verification — OTP-based security layer
• Security Audits — regular system monitoring and security testing
• Restricted Access — only authorised staff can access your information

5.2 Data Retention Period

We retain your information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations.

jaya9 click does not generally share your personal information with third parties. However, in the following circumstances some information may need to be shared:

6.1 Service Providers

We use trusted third-party services for payment processing (such as bKash, Nagad, Rocket, Upay), identity verification, and maintenance of technical infrastructure. These parties receive only the information necessary for their specific task and operate under our instructions.

6.2 Legal Obligations

We may be required by law to provide information in response to a court order, legal investigation, or valid request from a regulatory authority.

6.3 Organisational Changes

In the event of a business merger or acquisition, user information may be transferred to the new entity. In such cases, the standards of this privacy policy will be maintained and you will be notified in advance.

If you have an account at jaya9 click, you have the following rights regarding your own information:

• Right to Access: To find out what information we hold about you, contact our support team with a request.
• Right to Correction: You can request a correction to inaccurate or outdated information at any time.
• Right to Deletion: You may request that your information be deleted, subject to any legal obligations.
• Right to Object to Processing: In certain circumstances, you have the option to object to the processing of your information.
• Right to Data Portability: You may request a copy of your information in a structured format.

To exercise these rights, contact us via 24/7 live chat or email. We provide support in both Bengali and English. To learn more about your rights regarding responsible gaming, visit our Responsible Gaming page.

All jaya9 click services are for users aged 21 and above. We do not knowingly collect information from anyone under the age of 21. Age is verified during registration and identity is confirmed through a national ID card.

If we become aware that information from a minor has been collected by mistake, that account will be closed and the relevant information will be deleted.

jaya9 click may update this privacy policy from time to time. For significant changes, we will notify you via your registered email or mobile number and update the "Last Updated" date at the top of the page.

Continued use of our platform after any changes will be considered your acceptance of the updated policy. We therefore recommend checking this page regularly.

If you have any questions about this policy or the terms of our other services, please contact our support team. For general questions, you can also visit our FAQ page, where answers to many common queries can be found.

For any questions, comments, or requests regarding this privacy policy, please contact us through the following:

• Live Chat: 24 hours a day, 7 days a week — click the chat icon on any page of the site
• Email: [email protected]

Our support team is ready to assist you in both Bengali and English.